MiiTel can now recognize voice emotions with AI

Jakarta, August 11, 2023 — RevComm is pleased to announce the latest breakthrough in the world of business communication. By combining artificial intelligence (AI) with voice emotion recognition capabilities, RevComm introduces an innovative feature that enables users to identify human emotions in phone conversations and online meetings using MiiTel.

Speech emotion recognition is a technology that allows users to recognize and visualize the level of positive and negative emotions in verbal conversations online. Through this feature, users can more easily monitor and evaluate the quality of their conversations.

The sophistication of the voice emotion recognition feature can be experienced in phone conversations using MiiTel, RevComm's innovative AI-based smart telephone system that can automatically record, transcribe, and analyze voice. Most recently, MiiTel also supports the automatic generation of conversation summaries with ChatGPT. This technology can support the improvement of sales, call center, and business performance.

Furthermore, voice emotion recognition is also available for MiiTel Meetings, an AI-based online meeting analytics tool that can support business communication in Zoom, Microsoft Teams, and Google Meet platforms.

This feature utilizes colors to depict the levels of emotions in conversations. Darkening shades of green indicate higher levels of happiness, whereas deepening shades of orange indicate higher levels of negativity. Grey represents a neutral emotional state, while white signifies the absence of conversation.

Furthermore, the emotional identification within the speech emotion recognition feature can be observed from two distinct perspectives: that of MiiTel users and that of customers. The user's facet enabling the monitoring of the quality of conducted conversations. Conversely, from the customer's standpoint, this can serve as a evaluative guide and provide insights into the types of conversations that elicit positive or negative reactions from clients.

This breakthrough signifies RevComm's commitment to provide cutting-edge technological solutions to meet the evolving needs of its customers. MiiTel is currently accessible in Japan, the United States, and Indonesia. Visit miitel.id to get a free demo.