AI-based Internet Telephony "MiiTel" Surpasses 50,000 Users

Jakarta, July 20, 2023 - MiiTel, an artificial intelligence (AI)-based internet telephony, has successfully gained more than 50,000 users from 2,000 companies in Japan, United States, and Indonesia. 

As the latest communication technology innovation, MiiTel provides a solution to the black box problem, which is a condition where companies do not have enough information about what and how communication is conducted between agents and customers. 

MiiTel overcomes this problem by providing advanced AI-based features that are capable of automatic voice recording, transcription, and analysis in internet telephony services and online meetings.

Through these functions, companies can directly monitor conversations, evaluate agent performance, and maintain a voice database of various conducted conversations. Therefore, MiiTel can improve work effectiveness, while supporting strategic decision-making in corporate management.

Since its official launch in Japan in 2018, MiiTel continues to experience rapid growth in providing communication solutions for businesses, one of which is Transcosmos Commerce, a leading e-commerce service company in Asia. 

"With MiiTel, we are able to see KPIs more clearly while improving the quality of conversations. In addition, the number of first meetings we have secured has increased by more than 30%," said Naoto Osada, CEO of Transcosmos Commerce.

In its first year in Indonesia, MiiTel managed to attract more than 1,000 users from various companies, one of which is Atlas Beach Fest, a company engaged in the hospitality industry, which is also the largest entertainment center destination in Bali. 

Desi Laura, Customer Service Manager of Atlas Beach Fest, expressed their success by using MiiTel, "Our monthly reservation and sales numbers have increased significantly by between 5% to 10% over four months through outbound center services with MiiTel."

Online Pajak, an application that provides online corporate tax management services, has also adopted MiiTel as one of the tools that support their sales activities.

"With MiiTel, our dial rate has increased significantly. From 30% to 40%, it is now consistently above 90%. Conversion rate from connect to book demo also increased by 50%," said Jun Setiadi, Director of CRM and Inbound Sales Online Pajak.

Through this achievement, RevComm is committed to continue providing leading-edge communication services and solutions, to support the effectiveness and productivity of more companies. MiiTel is currently available in Japan, United States and Indonesia. To try a free demo of MiiTel, visit miitel.id.