RevComm and Telmark Share Strategies for Enhancing Business Performance through BPO and AI

Jakarta, June 20, 2023 - RevComm Indonesia collaborated with Telmark to host a webinar titled "How to Maximize BPO for Powerful Business Performance' on June 20, 2023." The webinar featured Erik Gordon, Co-Founder of Telmark Integrasi Indonesia, and Bernadus Hananto, Customer Success Manager at RevComm Indonesia, as speakers.

Telmark is a company that specializes in Business Process Outsourcing (BPO), offering solutions for outsourcing non-core business activities. In addition to providing human resources, Telmark also offers systems, technology, and facilities to support the business processes of partner companies. As of 2022, the BPO market size in Indonesia reached IDR 16 trillion and continues to experience significant growth.

During the webinar, Erik shared his insights on the importance of maximizing BPO to achieve business success in an ever-evolving technological era. One of the key benefits emphasized was the ease and efficiency of accessing the latest technology for business practitioners through BPO.

"With BPO, you can experience the implications of the latest technology for your business without completely changing the existing business processes you already have," explained Erik."

This is particularly relevant due to the rapid advancement of technology, which often poses a challenge for business owners to keep up with. However, BPO serves as a solution to address these challenges. Telmark has implemented various strategies to optimize business performance, including the utilization of applications like RevComm's MiiTel. This application is used to evaluate conversations between BPO members and customers, further enhancing operational efficiency.

Bernadus Hananto, Customer Success Manager at RevComm Indonesia, further emphasized the integral relationship between BPO and applications. He stated, "Applications serve as the key to managing every operational activity, including the monitoring and control of each BPO member. Moreover, companies that engage BPO services not only seek their expertise but also value transparency in understanding how those operations are conducted."

MiiTel, as an AI-based smart telephone system, serves as a valuable self-coaching tool that enhances business performance for BPO companies and their clients. This is accomplished through the integration of artificial intelligence (AI) within MiiTel, offering users comprehensive analysis and performance monitoring capabilities.

Furthermore, MiiTel empowers companies to listen to conversations between agents and customers, gaining insights into the timing and manner of these interactions. By leveraging this data, companies can utilize it for evaluation purposes and as effective self-coaching tools to enhance their customer handling skills. Additionally, MiiTel offers the convenience of easy accessibility, allowing users to utilize it anywhere and anytime with just an internet connection and a laptop.

The collaboration between RevComm Indonesia and Telmark in the webinar highlights their commitment to supporting the business sector in Indonesia in improving performance through BPO and cutting-edge technologies such as artificial intelligence (AI).

MiiTel is available in Japan, the United States, and Indonesia. To try a free demo of MiiTel, visit miitel.id.