RevComm and ICCA Collaborate to Support Contact Centers in Indonesia

Jakarta, June 14, 2023 - RevComm, a Japanese technology company, has partnered with the Indonesia Contact Center Association (ICCA) to enhance the development of contact centers in Indonesia. The collaboration is realized by RevComm Indonesia by becoming one of the main sponsors of The Best Contact Center Indonesia (TBCCI) 2023. 

The Best Contact Center Indonesia (TBCCI) is an awards event organized by ICCA to develop the contact center industry in Indonesia, especially in terms of improving the ability, creativity, and performance of employees in managing contact centers.  This year, the event was successfully attended by hundreds of participants from 66 well-known companies in Indonesia, such as Angkasa Pura, Bank Indonesia, KAI, Tiket.com, Allianz, and Nestle.

The collaboration between RevComm and ICCA has been ongoing for a long time. Previously, RevComm has also collaborated with ICCA in a webinar entitled "How to Create Effective Customer Service Strategy for Better Business." The webinar presented Edmalia Rohmani, ICCA Committee and Chat Bot Supervisor Analyst at Kring Pajak 1500200, and Rahmi Aprisa, RevComm Indonesia Customer Support as speakers.

The webinar successfully brought together 96 business leaders in Indonesia, and discussed strategies in optimizing contact centers to provide the best customer experience. One of these strategies involves the use of MiiTel, an AI-based smart telephone system that has various advanced features in it.

These features include AI-powered voice analysis for evaluating customer conversations, voice-to-text transcription for automatic recording and transcribing of conversations, as well as other functionalities like call memos, call history, and real-time monitoring.

MiiTel not only offers advanced features but is also user-friendly. Users can instantly make or receive calls with just an internet connection and Google Chrome. Additionally, MiiTel integrates with video conferencing platforms like Zoom and various CRM platforms such as Salesforce and HubSpot. These features enable MiiTel to enhance productivity and improve sales, contact center, and overall business performance.

The collaboration with the Indonesia Contact Center Association (ICCA) reflects RevComm's commitment to supporting the advancement of contact centers in Indonesia.

MiiTel is currently available in Japan, US, and Indonesia. You can get a free demo of MiiTel by visiting miitel.id