HOSPITALITY AUTOMATION SUMMIT (HOSAS) 2026 CONCLUDES SUCCESSFULLY, SHOWCASES THE FUTURE OF SMART HOSPITALITY.

Kuala Lumpur, 25 June 2026 – The Hospitality Automation Summit (HOSAS) 2026, organised by the Malaysia Budget & Business Hotel Association (MyBHA®) and co-organised with the Malaysia PropTech Association (MPA) and Vendfun Sdn. Bhd., concluded successfully  at Kingston Hotel 10, Bukit Jalil, Kuala Lumpur, bringing together hotel owners,hotel operators, industry leaders, technology providers, government representatives and innovators to discuss the future of hospitality automation and digital transformation in Malays

The summit was officially officiated by YBhg. Dato' Shaharuddin bin Abu Sohot, Secretary-General of the Ministry of Tourism, Arts and Culture Malaysia (MOTAC), reflecting the Government's continued support towards strengthening innovation, productivity and competitiveness within Malaysia's tourism and hospitality sectors.

HOSAS 2026 served as a strategic platform for industry stakeholders to exchange ideas and explore emerging technologies that are transforming the hospitality industry globally. Discussions focused on key developments including Artificial Intelligence (AI), Smart Rooms and Internet of Things (IoT), contactless technologies, cloud-based hotel systems, predictive analytics, operational automation and sustainability-driven innovations.

A key highlight of the summit was the official launch of the Nano S Self Check-In Kiosk, an innovative hospitality solution designed to help hotels improve operational efficiency while addressing increasing manpower and operational cost challenges.

The Nano S Self Check-In Kiosk introduces a compact and intelligent self-service solution that offers a paperless and cashless guest experience. Its features include integrated passport and identification document scanning, facial comparison technology for enhanced security, deposit pre-authorisation capabilities and membership solutions that support guest engagement and loyalty programmes.

The kiosk enables hotels to provide faster and more seamless guest experiences while optimising space utilisation and reducing dependency on manual processes.

Speaking at the summit, Dr Sri Ganesh Michiel, National President of MyBHA®, said that the launch of the Nano S Self Check-In Kiosk demonstrates how practical and scalable technologies can help hotels embrace digital transformation.

"The future of hospitality is becoming smarter, smaller and more efficient. Technologies such as the Nano S Self Check-In Kiosk show how innovation can transform hotel operations, particularly for budget and business hotels that are looking to improve efficiency while managing rising operating costs and manpower challenges.

Automation is no longer a luxury but an operational necessity. Hotels must increasingly leverage technology to do more with less space, less manpower and less paperwork while continuing to enhance service quality and guest satisfaction."

Dr Sri Ganesh further emphasised that while digital transformation presents enormous opportunities, many hotels continue to face significant financial challenges that limit their ability to invest in technology.

"For almost fifteen years, room rates across much of Malaysia have remained largely stagnant, while operating costs have increased substantially. Labour costs, utilities, maintenance expenses, compliance requirements and technology investments have all risen considerably.

Hotels need healthy profitability before they can meaningfully invest in automation and digital transformation."

He added that delays in addressing these structural challenges would affect not only hotel operators but also the broader hospitality ecosystem.

"When hotels delay investments, technology providers lose opportunities, innovation slows, digital solution providers face reduced market demand and the entire industry's productivity is affected. A financially healthy hotel industry is fundamental to building a digitally transformed and globally competitive hospitality sector."

Dr Sri Ganesh also reiterated that fair competition does not necessarily equate to healthy competition.

"A sustainable hospitality industry cannot be built solely on price competition. Healthy competition is one that allows businesses to innovate, reinvest, improve employee welfare and continuously enhance guest experiences while remaining financially sustainable."

Throughout the summit, participants had the opportunity to experience live demonstrations of hospitality technologies, engage directly with industry experts and explore practical solutions that can enhance productivity and operational efficiency.

The successful organisation of HOSAS 2026 and the launch of the Nano S Self Check-In Kiosk signify the growing momentum towards automation and digital transformation within Malaysia's hospitality industry.

MyBHA® believes that stronger collaboration between government, industry players and technology providers will be essential in accelerating innovation and positioning Malaysia as a leading smart hospitality destination in the ASEAN region.

MyBHA® extends its sincere appreciation to the Ministry of Tourism, Arts and Culture Malaysia (MOTAC), Malaysia PropTech Association (MPA), Vendfun Sdn. Bhd., all corporate members, speakers, sponsors, exhibitors, media partners and participants for their invaluable support and contribution in making HOSAS 2026 a resounding success.

Together, let us continue building a hospitality industry that is smarter, more innovative, more sustainable and globally competitive.