VRITIMES
SG
Raise It With Press Release
TechnologyCommerce / LifestyleFood / BeverageEducationReal Estate / Architecture
Get Guaranteed Publications in minimum 40 Media Outlets for Just S$50 S$25
Try it >>
press release

/ RevComm in Conversa 3.0: Hybrid Intelligence can Enhance Business Productivity

RevComm in Conversa 3.0: Hybrid Intelligence can Enhance Business Productivity

RevComm

Jakarta, August 29, 2023 – RevComm, the only Asian company selected for the Forbes AI 50 2023 list, participated in Conversa 3.0, an annual conference hosted by Qiscus (23/8). During this event, RevComm, alongside Telkom Indonesia and Kata.ai, shared insights and experiences concerning hybrid intelligence, the collaboration between humans and artificial intelligence (AI) potential to enhance business productivity.

While artificial intelligence (AI) technology has been in development for quite some time, it has recently witnessed rapid growth. According to research from McKinsey, per 2022, AI adoption has more than doubled in the span of five years. This trend presents both a challenge and a concern regarding the role of AI, as it is seen as a potential replacement for humans in various job domains.

AI Does Not Replace Humans, but Enhances Human Capabilities

Andy Gozali, the Country Head of RevComm Indonesia, stated, "Compared to traditional AI, it automates all your business processes, but hybrid intelligence is how you have human input, how you make decisions on those actionable insights that really matters. Hybrid intelligence is more important than ever. AI is not here to replace jobs, it helps to enhance jobs and everyone of us.”

RevComm Addresses Business Challenges with Hybrid Intelligence

One of the hybrid intelligence tools that can significantly enhance business productivity is MiiTel, an AI-based smart telephone system. RevComm's technological innovation adeptly tackles the 'black box' issue prevalent in the call center industry. This issue arises when companies lack insight into the dynamics of conversations between agents and customers during calls.

Furthermore, within a company's call center divisions, there exist both top-performing and low-performing agents. Identifying the reasons behind this performance gap is a complex task. Moreover, the process of evaluating agent performance by manually reviewing call recordings is time-consuming.

Leveraging AI, MiiTel offers essential metrics for analyzing conversations, encompassing call duration, the percentage of speech between agents and customers, emotion analytics, call duration, instances of silence, and an array of other metrics that serve as valuable references for performance evaluation.

MiiTel as a Self-coaching Tool for Call Center Agents

Furthermore, Andy explained how MiiTel as one of the hybrid intelligence tools can help the call center industry. According to him, despite having many agents, the call center industry also has a high employee turnover rate. Therefore, the key metrics generated by AI in MiiTel can also be utilized as self-coaching tools for new agents by studying conversation analysis data from top performers. 

"The existence of a call center function in a company has its own purpose, which is to provide a human touchpoint in offering products to customer service. How to increase its productivity and efficiency? That is through AI that can provide data and analytics to simplify business processes," Andy added.

Conversa 3.0 was also attended by Muhammad Fajrin Rasyid, Director of Digital Business at Telkom Indonesia, who highlighted how AI can help facilitate various business activities. This includes the ease of understanding a lot of data and the opportunity to provide new revenue to the company.

Also present was Irzan Raditya, CEO & Co-founder of Kata.ai, who shared his views on AI that can make human and machine interactions feel more natural like talking to fellow humans.

RevComm is committed to continuing to educate about the role of AI as a leading technology solution that can support humans in increasing productivity and business growth. MiiTel is currently available in Japan, the United States, and Indonesia. Try a free demo of MiiTel now at miitel.id

About RevComm
MiiTel is an innovation from RevComm, one of Japan's fastest-growing technology companies. Within five years, RevComm became a unicorn and won numerous awards: Forbes Japan's Startup of the Year, Google for Startups, AWS Summit, Mizuho Innovation Award, Japan Venture Awards, BOXIL SaaS Award, Deloitte Technology Fast 50, and Forbes AI 50.
Contact
Nadira nadira@revcomm.co.jp

Categories
Marketing / ResearchSoftwareTelecommunications / VoIPSTEM (Science, Tech, Engineering, Math)Startups

Other Press Release
System / Website / Application development
MiiTel RecPod: Innovative Mobile App for Automatic Recording, Analyzing, and Creating Offline Meeting Minutes
RevComm
May 22, 2024

System / Website / Application development
Create Seamless Business Automation with MiiTel Integration via Zapier
RevComm
Apr 19, 2024

Marketing / Research
Discover New Breakthroughs in Speech Emotion Recognition, RevComm Research Selected for ICASSP 2024 Conference
RevComm
Apr 02, 2024

Marketing / Research
IDX Channel Exclusive Interview with the CEO of RevComm, a Startup Providing Analytical AI Telephone System for Sales Performance
RevComm
Mar 05, 2024

Marketing / Research
Revolutionizing Sales Strategies: RevComm Introduces Revenue Optimization Flow (ROF)
RevComm
Jan 29, 2024

Marketing / Research
RevComm to Exhibit MiiTel at CES® 2024, The Most Powerful Tech Event in the World
RevComm
Dec 01, 2023

Marketing / Research
RevComm Celebrates Indonesia-Japan Friendship at Jak-Japan Matsuri 2023
RevComm
Nov 21, 2023

Marketing / Research
MiiTel wins the Good Design Award 2023 in Japan
RevComm
Oct 19, 2023

Marketing / Research
AI-Based Telephone System 'MiiTel' Supports Centralization of BPJS Health Membership Services
RevComm
Oct 16, 2023

Marketing / Research
MiiTel Establishes Strategic Partnership at The Best Contact Center Indonesia 2023
RevComm
Sep 29, 2023

Marketing / Research
RevComm Collaborates in AWS Decoding Generative AI to Support Business Transformation
RevComm
Aug 18, 2023

Marketing / Research
MiiTel can now recognize voice emotions with AI
RevComm
Aug 11, 2023

Marketing / Research
ChatGPT feature in MiiTel: Automatically Summarize Telephone Conversations
RevComm
Jul 28, 2023

Marketing / Research
AI-based Internet Telephony "MiiTel" Surpasses 50,000 Users
RevComm
Jul 21, 2023

Marketing / Research
RevComm's 6-Year Journey to Transform Communications with AI
RevComm
Jul 07, 2023

Marketing / Research
MiiTel Meetings: Enhance the Effectiveness of Online Meetings with AI
RevComm
Jun 27, 2023

Marketing / Research
RevComm and Telmark Share Strategies for Enhancing Business Performance through BPO and AI
RevComm
Jun 22, 2023

Marketing / Research
RevComm and ICCA Collaborate to Support Contact Centers in Indonesia
RevComm
Jun 14, 2023

Marketing / Research
RevComm Hosts MiiTel Connect: Business Community to Optimize AI-based Smart Telephone Systems
RevComm
Jun 13, 2023

Marketing / Research
MiiTel Wins 4 Awards at the BOXIL SaaS Award Summer 2023
RevComm
Jun 12, 2023

Marketing / Research
RevComm Shares Strategies to Maintain Customer Retention in the Digital Era
RevComm
May 31, 2023

Marketing / Research
RevComm Ranked First Technology Fast 50
RevComm
May 25, 2023

Software
Check out the only Asian startup featured in Forbes TOP 50 AI Companies
RevComm
Apr 17, 2023

Internet service
RevComm Establishes Subsidiary in Indonesia, Contributing to Digital Transformation at Local Companies
RevComm
Feb 22, 2023

RevComm
URL
https://miitel.com/
Industry
Service
Weekly Release Ranking
May 31, 2024 2024
Quantedge Primed for Growth
Quantedge Capital
VRITIMES Video
vritimes na euvritimes jpFree consultationManual EbookPR College